Customer perception can make or break your business. Poor treatment of customers will only hurt your reputation. The article below shares valuable tips about reputation so you can build and maintain positive relationships with your customers.
Follow up with any customer complaints or questions. This is even more important if your business is large. Your customers want to feel they are important to you. Use automated systems which can check in with them. Also, you can ask them to make feedback on the purchases they’ve made.
Go on the offense to protect your reputation online. With a lot of positive feedback, it can help to drown out a negative or two. Negative remarks will continue to fall in the search lists as more and more positive comments build up.
To better your business reputation online, try optimizing your web pages with your essential search phrase. In general, this would be the business’s name. Google places a high priority on authoritativeness. When they consider you an authority, they’ll be more willing to move up your site in search results.
Be sure to keep a close watch on social networking platforms. According to Arnold Worldwide, a majority of consumers expect companies to respond to their inquiries and comments that they post in social media. Always reply to comments promptly, within a few hours if possible. Since a lot of businesses aren’t that vigilant, when you’re responsive you’ll stand out more.
Social Media
Make sure that all of your social media accounts are run professionally. Consumers look to social media to see who you are and what your business is all about, and it is vital that your company is portrayed in a positive light. Act like a human, but do not get too personal.
Getting and keeping a reputation that’s good will help you run a business well. It can take a long time to establish your company where it is located, so use what you’ve learned here to help you. Stay positive and work quickly. Your prompt attention will be noticed and rewarded.
